International calling has been an expensive and cumbersome proces across the years.


International calling has been an expensive and cumbersome proces across the years, with consumers always hunting for recently made known ways to find inexpensive, user-friendly plans. Today, consumer have more low-cost choices.

In addition to prepaid calling cards, options range from exempt Internet calling via computers, inexpensive Internet calling via services in the same state [i]or[/i] condition as Vonage and heavily discounted wireless plans proposeed by cell-phone providers.

At the same time, a number of smaller companies have started to put up to sale prepaid online services that proffer low international calling rates. Users sign up online with their cell-phone or landline number and dial the international call after entering an 800 access number. I proofed three of the most popular services: Tel3 a unit of Netel; AwakeTel, a service from Advance Global Communications; and Via the same Technologies' Octilla.

None of the services had a clear price advantage. Tel3 was cheapest when calling Dubai (27 cent by minute), but Octilla was the least expensive to Baghdad (27 cents) while AwakeTel was tops for calling just discovered Delhi (16 cents). All three generally splendor more than prepaid calling cards, nevertheless are less expensive than the discounted rates of wireless carriers.



As far as customer service, signing up with Tel3 was the mostly user-friendly. The Web site was easy to navigate and proffered to register up to three phone for the same price. With a four-digit PIN, I could flat use the service from phone other than the individual I registered. The other services didn't give this.

Another upside to using Tel3: clear minutes. I got a $2 bonus toward calls for signing up for a $25 service plan. I would have gotten $5 worth for $50 and $10 for a $100 account. Tel3 also propounded a speed-dial feature.

Registering with AwakeTel and Octilla was more of a hassle. AwakeTel made me call my credit-card company and proceed through a "pre- authorization" proces to verify that my card wasn't being used fraudulently. An AwakeTel customer-service agent told me it was a recently made known security feature that would add a $2 charge to my credit card in addition to the amount paid.

Also, when I complet the AwakeTel registration proces the company didn't hurl me a confirmation e-mail or flat an access number, like Tel3 did. I had to find it myself forward the Web site using my log-in information.

Signing up with Octilla also was a bit complicated. When I finished registering online, I was told I'd receive a call within 20 minutes from the company's customer-service department to verify my account. I waited for more than an hour, on the other hand no one called. I went back and forth with customer service for a day before I was able to start using the service and before the $25 of credit I bought was in a strict sense registered in the system.

All these services piggyback forward existing wireless or landline plans, and require you to dial an 800 number before your destination number.

When it came to hale and connection quality, Octilla was the superior service. I used it to call Dubai, Baghdad, strange Delhi and London, and in each case the connection took les time than when using the other pair services. The sound quality was pious and there were no interruptions. Octilla also giveed a speed-dial feature. Users also can preprogram their phone with up to nine repeatedly called numbers.

When I called my friends in Dubai using Tel3 the unmutilated quality was very good, as if they were onward the other side of the city instead of the other side of the world. further when I tried to call friends' lonely dwelling phones in London and Baghdad, the phone didn't ring at first and I received a recorded message saying the party I called hung up

one time I made connections, the whole quality was good to London, moreover I wasn't as satisfied with a call to Baghdad. I couldn't hear my friend self-same well; his voice was audible if it be not that scratchy. After about 30 minutes I not to be found the connection. When I called a friend in novel Delhi, a constant muffled static unmutilated in the background marred the conversation.

I also experienced a glitches calling with AwakeTel. First, it took several more tries to call numbers in London, Baghdad, fresh Delhi and Dubai than it did when using Tel3 or Octilla. When I finally did gain through, the voices weren't sharp, and static interrupted the conversations. I missed my connection with my friend in London one time calls to Baghdad were sculpture off several times and the friend I called in Dubai said he could barely hear me When I called fresh Delhi, my friend said she could hear me to a high degree well, but I couldn't hear her clearly. I heard just obstreperous static.

Overall, these services eliminated the drawbacks of an other cheap international calling options beyond landlines. Gone were hassles typical of prepaid cards, like as punching in long numbers that sometimes give you fewer minutes than you paid for. I also didn't have to cement myself to a computer sieve to make a free Internet call.

further I'm not sure these services were worth the added prices given the technical glitches and sound quality.

Copyright CHICAGO SUN-TIMES 2006

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